About Universal Travel & Tourism
Born from a passion for exploration and a commitment to excellence, UTT has been transforming travel dreams into extraordinary realities since 2019. We're not just a travel company – we're your gateway to the world.
Our Mission
Creating transformative travel experiences that connect people with cultures and destinations.
Our Vision
To be the world's most trusted travel partner, inspiring millions through meaningful journeys.
Our Passionate Team
Dedicated travel experts committed to making your journey extraordinary
The UTT Story
From humble beginnings to becoming a trusted travel partner, our journey is one of passion, dedication, and countless memorable experiences.
Mr. Mahamadrafiq
Founder & CEO
It All Started with a Dream
In 2019, Mr. Mahamadrafiq founded Universal Travel & Tourism with a simple vision: to make extraordinary travel experiences accessible to everyone. What started as a small office has grown into a trusted travel partner for many.
"I wanted to create a company where every journey would be treated as unique as the person taking it," says Mr. Mahamadrafiq. "Travel isn't just about reaching a destination; it's about the memories you create along the way."
Key Milestones
The Beginning
Founded by Mr. Mahamadrafiq with a dream to make travel accessible to everyone
Going International
Launched our first international packages to popular destinations like Dubai and Thailand
Major Milestone
Received 'Best Regional Travel Agency' award and reached 25,000+ happy customers
Today
Proud to serve 50,000+ travelers with 100+ destinations worldwide
Our Mission & Vision
Our mission is what drives us every single day, while our vision is the future we're excited to build. Together, they are the heart and soul of our commitment to you.
Our Mission
What we promise
"Our mission is simple: to craft journeys that do more than just take you to a new place. We want to connect you with the heart of a destination, its culture, and maybe even a new side of yourself. We're here to handle all the details with care, making sure your experience is exceptional from start to finish."
Passionate Service
We deliver travel experiences with genuine care and enthusiasm.
You Come First
Your satisfaction is at the heart of everything we do, always.
Trust & Safety
We ensure every trip is secure, reliable, and worry-free.
Global Connections
Connecting you with authentic cultures and destinations.
Our Vision
What we dream of
"We envision a world where travel brings people closer. Our dream is to be the partner you trust to create those lifelong memories, inspiring you to explore, discover, and make a positive impact on the places you visit."
Lead with Innovation
Pioneering new ways to make your travel experience even better.
Sustainable Travel
Promoting responsible travel that helps local communities.
Valued Partnerships
Building lasting, trusted relationships with partners worldwide.
A Standard of Excellence
Setting the benchmark for what exceptional travel service means.
Our Core Values
These are the principles that guide every decision we make. They are the promises we keep to you, our partners, and the communities we visit.
Passion for Travel
This isn't just our business; it's our passion. We live for the thrill of discovery, and we pour that excitement into every trip we plan for you.
Trust & Reliability
We know that trust is earned. That’s why we’re committed to being transparent and dependable in everything we do, so you can travel with complete peace of mind.
Customer First
You are at the center of our world. Every decision we make is guided by how we can make your travel experience better, smoother, and more memorable.
Attention to Detail
We believe that the little things make a big difference. We obsess over every detail, from the smoothest transfer to the perfect hotel, to ensure your journey is flawless.
Cultural Respect
Travel is about connection. We champion respectful and authentic experiences that honor local traditions and create genuine understanding between people.
Sustainable Tourism
We're committed to responsible travel that preserves our planet's wonders for future generations, ensuring our journeys have a positive impact.