Refund Policy
Last updated: April 18, 2026
This Refund Policy describes how refund and cancellation requests are handled for services purchased from Universal Travel and Tourism (UTT).
1. General Principles
Refund requests are reviewed on a case-by-case basis depending on service type, stage of work, and applicable third-party terms.
2. Consultation and Documentation Services
If service work has already started, service charges may be fully or partially non-refundable. If processing has not started, partial refunds may be considered after administrative deductions.
3. Government and Third-Party Fees
Government fees and official charges are non-refundable. Any third-party penalties, convenience fees, taxes, or gateway charges may be deducted before issuing a refund.
4. Non-Refundable Situations
- Incorrect details submitted by the customer
- Government or embassy rejections
- No-show or missed appointment deadlines
- Delays caused by force majeure events beyond our control
5. Refund Request Process
To request a refund, contact us with your service reference, payment details, and reason for cancellation. Contact support for all refund requests.
6. Processing Timeline
Once approved, refunds are usually initiated within 7 to 14 business days to the original payment method. Final settlement times may vary by bank or payment partner.
7. Policy Updates
We may update this policy to reflect service or legal changes. Updated versions are effective when posted on this page.
8. Contact
Universal Travel and Tourism
Email: passportseva8171@gmail.com
Phone: +91 97397 37006
Address: Shop No 6, 1st floor, Savitri Nivasa, Mangalwar Peth, Hubballi, Karnataka 580020